Shipping policy

Who Is That? Studio

At Who Is That? Studio, every product is made to order. Our merchandise is produced and shipped through our fulfillment partner, Printify, using professional print providers.

Production and Processing

Because our products are made specifically for each customer, orders require production time before shipping.

Production times vary depending on the product, print provider and current order volume. Production and shipping are separate stages of the fulfillment process.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Domestic and International Shipping

We offer shipping within the United States and internationally wherever our fulfillment partners support delivery.

Shipping availability depends on the product, print provider and destination country. Some products may not be available for delivery to certain destinations.

Available shipping options and charges will be displayed at checkout.

Shipping Costs

Shipping charges are calculated based on the products ordered, shipping destination and applicable fulfillment rates.

Orders containing multiple products may arrive in separate packages because different products may be manufactured and shipped by different print providers.

Separate shipments may result in additional shipping charges, which will be reflected in the checkout total.

Estimated Delivery Times

Delivery estimates depend on production time, shipping destination, carrier services and customs processing where applicable.

Estimated delivery dates are not guaranteed. Delays may occur because of weather, holidays, carrier disruptions, customs inspections or other circumstances outside our control.

International Customs, Duties and Taxes

International shipments may be subject to import duties, customs fees or taxes imposed by the destination country.

Unless specifically collected at checkout, these charges are the customer's responsibility and are not included in the product or shipping price.

Customers are responsible for understanding applicable import requirements in their country.

Incorrect Shipping Addresses

Please verify your shipping address before completing your purchase.

If an incorrect or incomplete address is supplied, contact us as quickly as possible. Once an order enters production or shipping, address changes may not be possible.

Additional costs resulting from an incorrect address may be the customer's responsibility, subject to applicable law.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect due to a production or fulfillment error, please contact us within 30 days of delivery.

Include your order number, a description of the issue and clear photographs.

We will work with our fulfillment partner to resolve the problem in accordance with our Return and Refund Policy and applicable consumer protection laws.

Contact Us

If you have questions about shipping or an existing order, please contact:

Who Is That? Studio
whoisthat.etsy@gmail.com

We are happy to assist with questions about your order.